Premium Annual Subscription
Everything you need to know about Ochre's Premium Annual Subscription
Benefits
What you need to know about Annual Subscription benefits
Do I now have to pay to access Ochre resources?
What are the benefits of the new subscription?
What’s the difference between free and premium Annual Subscription resources?
Are subscription features available across all year levels and subjects?
Do I need this Subscription to effectively use Ochre resources?
Can I trial the subscription before purchasing?
Why are you now offering an Annual Subscription?
What is the difference between the Middle Year Novel Studies purchased resources and the Annual Subscription?
Do you offer multi-year discounts?
Can I purchase multiple subscriptions (for example, for a group of schools)?
Purchasing
Information about cost, receipts and cancellation
How much does it cost?
Which systems have access to pre-paid access?
How can I activate my pre-paid school access?
How do you determine school size?
What happens if our school’s enrolment decreases?
Do I need to buy a subscription for all the teachers in my school?
Who should purchase the school Subscription?
How can I pay?
Do you offer purchase orders or supplier registration forms?
Can I change from invoice to credit card payments (or vice versa)?
How soon does access activate after payment?
How is my Subscription renewed?
Can I cancel my Annual Subscription?
Can I purchase as an international school?
Can I use the Subscription across multiple campuses?
What happens if I move schools?
Can I transfer my subscription to another school?
What happens if I have an individual subscription and then my school purchases a subscription?
Can I get a receipt?
Do you offer support for low-ICSEA schools?
Access to subscription benefits after purchase
Administering access to your Annual Subscription in your school
How do I give access to my staff within my school?
Can I have more than one administrator?
How do I change my school administrator?
How do I add or remove staff from my school?
Can we add temporary or relief teachers?
What if I accidentally remove a staff member?
Our administrator can’t find a staff member to add to our school - what should I do?
How do I get access to benefits as an individual teacher?
Technical Support
Fixes for payments, logins, subscriptions and school network issues
How do I update my payment details?
I didn’t receive my confirmation email, what should I do?
I can’t log in to my account. How can I reset my password?
How do I know when my Annual Subscription lapses?
Features
Bulk unit downloads, individual files, videos, updates, re-downloads, supplementary materials and sharing — all your features questions answered.
How do I download a full unit?
Can I just download certain types of resources, or do I need to download all resources in that unit?
Where can I download the files?
Can I still also download individual resources instead of all at once?
Do downloads include updates automatically?
Can I re-download a unit I’ve already downloaded?
Are video resources downloadable too?
Can I share bulk downloaded files with other schools?
How do I access supplementary resources?
How do I find classroom videos?
Will new Supplementary resources be added?
Are we making any changes to the materials between now and the start of the year?
I downloaded all Ochre units available at the beginning of 2025, do I download again?